Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator on the up when he retires from his position at the end of the year, writes Joe Bates. The recent announcement that Jost Lammers will […]
Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub. The airport, operated by Thailand’s Department of Airports, is investing in SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals. Airport director, Attaporn Nuang-udom, says: […]
Airbräu, the Munich Airport restaurant with its own on-site brewery, celebrates its 20th anniversary today. According to the gateway, the world’s only airport brewery was born from the idea of offering passengers and visitors a unique, Bavarian-themed dining experience. Airbräu, which features Europe’s largest covered beer garden, quickly became a popular spot for not only […]
Gebr Heinemann is celebrating the 50th anniversary of the launch of its airport duty free business, which began at Cologne Bonn Airport in Germany. It all began with a small kiosk with a service counter at Cologne Bonn, where the Hamburg family business is still the retail concessionaire today, although the operation has grown to […]
VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industry’s attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]
Kraków John Paul II International Airport has appointed London-based design specialists The Design Solution (TDS) to transform the commercial spaces in its terminal. Over the past decade the airport has been one of the fastest-growing regional airports in Europe and has developed an ambitious Master Plan for its long-term development. The blueprint for the future includes […]
People expect airports to smoothly manage incidents, ensure universal passenger safety and offer a high level of convenience to customers regardless of their flight plans. Tall orders, all. Today’s airports simultaneously face familiar, evolving and brand new challenges that complicate operations and directly impact travel experiences. ‘Black swan’ events like Gatwick’s recent run-in with drones continue to make the […]
Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. I am often asked what I consider to be a company’s biggest single asset, and in many cases, it is the brand. The brand value of one of the world’s […]
The demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years to 2025, according to industry executives. The findings are revealed today in a new report published today by IT provider SITA. The report, 2025: Air Travel for a Digital Age, […]
In a first for New Zealand, Dunedin Airport has signed a memorandum of understanding with Queenstown Airport Corporation and Invercargill Airport Limited to work together to make a “positive contribution” to the Lower South. The purpose of the co-operative agreement is to foster a collaborative working relationship across the airports of the Lower South for […]
A report released today by a cross-party group of backbench MPs has urged the UK government to slash Air Passenger Duty if it wants the economy to flourish after Brexit. The report, the release of which was timed ahead of the UK’s scheduled departure from the European Union, was the culmination of a months-long evidence […]
Aéroports de Montréal (ADM) has announced that it plans to help create an ecological park to the north of the Montréal Trudeau (YUL) site in the Saint-Laurent borough. The news follows discussions with Canada’s Minister of Transport, the Honourable Marc Garneau, who supports changing the land’s vocation to an ecological park. As a result, a […]
