Boston Logan opens remote check-in terminal for select flights

Boston Logan passengers on select Delta Air Lines and JetBlue flights can now check in, drop their bags, and clear TSA security in Framingham, Massachusetts, before they ever reach the airport.

The Logan Airport Remote Terminal at Framingham, launched today by the Massachusetts Port Authority (Massport), is the first off-airport security checkpoint in North America.

SITA’s common-use check-in technology is the platform that makes it work.

Talking about the new facility last month, Massport CEO, Rich Davey, said: “The Remote Terminal pilot programme is part of Massport’s broader vision to reimagine the travel experience and make the passenger journey more seamless, connected, and efficient.

“Passengers in and around Metro West now have a new, low-stress way to reach Boston Logan. Imagine arriving at the airport having already checked in and cleared security and then being dropped off just steps from your gate. This is the kind of stress-free process we’re working to make a reality for everyone.”

The Landline Company, a third-party contractor, is partnering with Massport to help manage the programme. Landline runs a similar bus service between airports in Pennsylvania and Illinois, but this will be the first programme in the US to offer service from a remote terminal directly to an airport.

“For decades the industry has measured airport capacity in gates and runways, but the real bottleneck at most major hubs lives before you ever see a plane,” notes Shawn Gregor, president for SITA Americas.

“The check-ins, the bag drops, and the security line are where we see most passenger anxiety. What Massport has done in Framingham is move those friction points twenty miles upstream, reducing the pressure on the airport facilities and passengers’ anxiety levels.

“Once you can do that, the airport itself gets meaningfully bigger without adding a single square foot.”

Reservations for the Logan Airport Remote Terminal at Framingham are open now at massport.com/logan-airport/getting-here/remote-terminal.