United today previewed its new Terminal B North Concourse at George Bush Intercontinental Airport (IAH), a three-level, 765,000 square-foot, 22 mainline gate facility that opens to the public tomorrow.
Terminal B North also includes a huge, 54,000-sq-ft United Club – the largest club of any airline in the Americas – with seating for 800 people, an outdoor terrace and panoramic views of the airfield.
According to the airline, the terminal design creates a sense of openness with soaring ceilings, expansive gathering spaces and sweeping airfield views and the public spaces feature 10 different art installations.
“I want our customers to start their vacation the minute they show up at the airport and Terminal B North sets a new standard for facilities across the country,” said United Airlines CEO, Scott Kirby.
“Houston is great example of our focus on the overall customer experience – yes, we’re investing in new aircraft, products and technology here, but we’re also focused on improving the infrastructure, building new concourses, baggage systems and training and maintenance facilities for our employees.”
Travellers will find new retail, concession and restaurant options including Houston favourites like B&B Butchers & Restaurant, Rosie Cannonball, Pizaro’s Pizza, Blood Bros. BBQ, Katz Coffee and Blue Bell Creameries.
The new concourse, replacing facilities dating back to 1969, is the centrepiece of United’s broader $2.6 billion Terminal B Transformation Program.
Together with improvements to the Terminal B South Concourse, United will have 48 gates in Terminal B.
Every United flight operating from the Terminal B North Concourse will board through a jet bridge, delivering more convenience to travellers.
The transformation also increases the overall number of customers who can fly on peak travel dates in 2026 by 40% compared to 2023, while building on United’s broader investment in Houston facilities and employees.
United is the largest airline in Houston, with more than 14,000 employees and 500 daily departures, and has invested more than $3.5 billion in the city’s airport since 2015.
The redeveloped Terminal B gives United greater flexibility to grow its Houston network. With 22 new mainline gates in the North Concourse, United can now accommodate larger aircraft and add seats to markets where demand is strongest.
The South Concourse has also been reconfigured to better accommodate larger, two-class regional aircraft, enhancing connectivity across United’s network.
This added flexibility, it says, is creating opportunities for future growth, including the plans to restart of service between Houston and Chihuahua, Mexico (CUU) next spring, further expanding travel options for customers and strengthening Houston’s role as a leading gateway to Mexico and Latin America.
