New taxi booking service at Sydney Airport

Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1 International terminal.

The new service allows passengers to pre-book and pre-pay for onward travel via taxi and Uber through a single, easy-to-use platform.

Bookings can be made via multilingual digital self-service kiosks located in the international arrivals baggage reclaim area, or at one of two staffed WeKnow desks in the arrivals hall.

In the future it is anticipated that WeKnow will add additional services including limo transfers, shuttle services, public transport tickets and a broader range of travel services including tickets for attractions, city tours, concerts and theatres.

Sydney Airport’s Group executive for commercial, Mark Zaouk, said: “The introduction of WeKnow reflects Sydney Airport’s focus on improving the end-to-end passenger journey.

“Arriving passengers want simple, reliable choices when they land, and WeKnow brings a range of transport booking options together in one place.

“By offering access to premium taxi brands like GM Signature and 13 Cabs Silver Service along with Uber in this first phase, the service provides greater choice, certainty on price and, for taxi customers, priority pickup from dedicated bays at our international terminal

“Our vision is for WeKnow to offer a growing range of transport and concierge options over time, giving passengers genuine choice and flexibility when travelling from the airport, while also making it easy to book attractions and experiences across Sydney.”

Photos by Greg Fonne.

Two dedicated WeKnow pickup bays will operate at the T1 taxi rank, providing WeKnow taxi customers with priority access to premium taxi services and the ability to bypass peak-time queues.

Beyond transport, the integrated digital platform and kiosk experience will also allow passengers to book popular Sydney tourist attractions, tours and visitor experiences in one convenient location, making it easier to plan their stay immediately upon arrival.

Subject to trial outcomes, future expansion may include potential rollout to other terminals, including Domestic, ensuring more passengers can access a broad and integrated range of ground transport and tourism options.