ACI World director general and CEO, Luis Felipe de Oliveira, addresses the global challenge of passenger facilitation and ACI World’s commitment to building a more accessible and inclusive air transport system. This is my last View from the Top as my tenure as ACI World director general and CEO comes to the end after an […]
Pragma Consulting’s Mohamed Hisham considers how focusing on families can significantly boost the non-aeronautical revenue of airports. Airports are constantly looking for ways to improve their non-aeronautical revenue, and an important segment to focus on is passengers travelling with children. Families travelling with children represent a significant opportunity for airports to boost revenue across both […]
VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Amsterdam Schiphol Special report: Asia’s big build Plus: ACI News, Sustainability & SMART Airports review Everything counts Editor, Joe Bates, reflects on the importance of good customer service in this ‘passenger facilitation’ themed issue of Airport World. Some 16 years ago, I pondered what constituted good customer service […]
