AIRPORT WORLD 2009, ISSUE 02
In the spotlight: Human resources
Airport: Prague and San Diego
Special focus: ASQ winners
Plus: Finance, security & environment
In this issue…
Aviation’s green flight path
Oliver Clark reports on the highlights of the recent Aviation and Environment Summit in Geneva.
Ready for take-off
Prague Ruzyne Airport CEO, Miroslav Dvorak, speaks to Lucy Siebert about the airport’s preparations for privatisation and a new runway.
Mark Chivers discovers more about San Diego International Airport’s ambitious expansion plans.
Pillars of the local community
ACI director general, Angela Gittens, considers aviation’s impact on global employment and the vital role airports play in developing local communities.
What are the thoughts and concerns of airport CEOs in today’s turbulent times? Terri Morrissey and Dr Richard Plenty investigate.
Airports praise the dedication and hard work of their staff as Incheon International Airport once again scoops the top prize in ACI’s Airport Service Quality (ASQ) awards. Joe Bates reports.
Service quality assured
ACI’s facilitation director, Craig Bradbrook, reports on the remarkable customer service efforts of Austin-Bergstrom International Airport.
Rewards and recognition
Are airports doing enough to recognise and reward staff excellence? Alex Coxon investigates.
Back to basics
Swedish airport operator LFV is reaping the rewards of its decision to create a multi-skilled workforce, writes Oliver Clark.
ACI’s new and improved training programme is more flexible, relevant and accessible than ever before, writes Victor De Barrena.
Airport gardens are getting bigger, more impressive and picking up ‘green’ awards, writes Robin Stone.
Teresa Andrews finds out more about plans to transform London Southend Airport into a key gateway to the UK capital.
The credit crunch
Standard & Poor’s Infrastructure Finance Ratings director, Alexandre de Lestrange, reflects on the health of Europe’s airports.
The biometrics battle
Robert Tavano reports on the latest biometric advancements and the battle to convince the general public that the technology is the way forward.
Airport World takes a closer look at some of the baggage handling stories making the news across the world.
ACI’s World Business Partners
ACI traffic forecast
The last word
Recruitment expert, Tim McNamara, shares his thoughts on today’s aviation job market.