Shanghai Pudong turns to SITA technology to enhance efficiency

Shanghai Pudong International Airport has opted to install SITA’s passenger verification and check-in solutions to enhance the experience of travellers passing through its facilities.

Through the partnership, SITA will deploy common-use self-service bag drops (SBD) and kiosks for Pudong Airport’s foreign airlines and their passengers, making the journey through the terminal much easier and efficient.

Pudong Airport is the busiest international hub in China, with half of its total passenger traffic made up of international passengers, and as more international routes reopen post-pandemic, the number of flights and passengers is expected to rise.

With the need for faster and easier operations at the airport, SITA has deployed 52 kiosks and 14 SBDs across the airport, allowing international passengers to independently check in early before counters open. It is hoped that the solution will put an end to long queues and beat congestion at the airport.

As the next step, SITA will work together with Pudong Airport to help the airport enhance the end-to-end self-services through a low-touch, safe environment, which is also in line with the airport’s digital transformation strategy.

SITA APAC’s president, Sumesh Patel, said: “As air travel booms globally, and airports see a massive surge in travellers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers.

“With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travelers at Pudong Airport. As always, we are committed to optimising the global passenger experience with exceptional technology-driven solutions.”