ACI’S WORLD BUSINESS PARTNER NEWS
The latest news from ACI’s World Business Partners
Dublin Airport’s asset tracker courtesy of Esri Ireland
Dublin Airport has created an airport geographic information systems app to track its assets in real time.
The app was designed using geographic information systems (GIS) technology from software partner, Esri Ireland, which was customised to track and monitor the large number of assets across Dublin Airport’s business.
The range of airport assets include lifts, escalators, car parks, security and baggage systems, boarding gates, runways and taxiways. The system enables departments to gather information on the airport’s critical assets, providing a quick, accurate and more efficient way of responding to issues.
“Dublin Airport has more than 30,000 assets across the airport’s campus, so we needed a way to identify them quickly if a problem occurs,” explains the gateway’s spatial data manager, Morgan Crumlish.
“This new system gives us a better understanding of how our passengers are interacting with our facilities and assets and pinpoints exact locations where issues need to be addressed so we can respond immediately.”
Real-time checking of pavement assets, runways, taxiways and stands is a huge benefit for Dublin Airport in monitoring how critical assets are performing. Observations can be recorded on the app on site making it easier to schedule and track works through to completion.
The app also highlights trends emerging on airport assets and supports better reporting and analysis. “An important feature of the app is that it demonstrates our compliance with the European Aviation Safety Agency (EASA) aerodrome licencing regulations and the asset management ISO Standard 55001,” adds Crumlish.
The app is already being used by teams in asset care and airfield operations and will soon be adopted by Dublin Airport Fire and Rescue Service, the operations airside management unit, commercial property and quality improvement departments.
Biometric boarding initiative at JFK Terminal 1
New York-JFK’s Terminal One Group is to work with technology firm Vision-Box to modernise T1’s passenger processing procedures by rolling out one of the largest facial biometric boarding platforms at a US airport, effectively meaning that passengers will be able to board aircraft without needing to show their passports or boarding passes.
Terminal 1 is home to 26 international carriers that include Air France, Japan Airlines, Korean Airlines and Lufthansa, and all are expected to embrace the new eGate technology.
Vision-Box notes that New York-JFK and the Terminal One Group Association (TOGA) have taken a visionary approach to the passenger experience, welcoming the adoption of a seamless biometric-based passenger management platform as a strategic long-term growth pillar.
TOGA executive director, Steve Rowland, said: “Biometric self-boarding is one of our top priorities – improving the passenger experience and enhancing security and safety for all those who travel at JFK Terminal One. We are proud to pilot this unique, paperless, biometric boarding process, and CBP and Vision-Box have been tremendous partners in this effort.”
Miguel Leitmann, CEO of Vision-Box, commented: “We empower airports to provide a seamless travel experience to their passengers and offer real value to their airline partners. Vision-Box is delivering to the US Government the data required to control a safe and secure border.”
Plaza Premium continues to grow its lounge network
The Plaza Premium Group now boasts facilities at more than 70 airports across the globe following the opening of its new lounge at Langkawi International Airport in Malaysia.
Located in the airport’s Departure Hall (pre-security), the stylish boutique space is purposely designed for leisure and family travellers visiting the holiday destination.
“It is our mission to make travel better and create unique experiences for each traveller. We are happy to work together with Malaysia Airports who are committed to building a first-rate experience across the country, and to be an integral part of the development of Langkawi International Airport is a privilege,” says Song Hoi-see, founder and chief executive officer of Plaza Premium Group.
Sweet smell of success for Gebr Heinemann
It has been a busy start to 2019 for Gebr Heinemann with its subsidiaries in the Netherlands and Italy opening new outlets at Amsterdam Schiphol and Catania-Fontanarossa airports respectively while the company has unveiled three new sales spaces at its home base airport in Hamburg.
At Amsterdam Schiphol, Schiphol Airport Retail – a joint venture between Gebr Heinemann and the Royal Schiphol Group – has unveiled the new look of its Exquisite Shop.
While in Italy, subsidiary Travel Retail Italiana, has officially opened a 200 square metre shop in the new Terminal C at Catania-Fontanarossa Airport in Sicily.
Arguably,Schiphol’s Exquisite Shop is the most unusual, as besides its completely fresh design concept, it offers a special attraction – an aroma table. It is made of marble and brass and features five trumpet-like devices that, with the squeeze of a rubber bulb, release the delicious aroma of a core taste of the wine or spirit it promotes.
Rüdiger Stelkens, purchasing director for liquor tobacco confectionery and fine food at Gebr Heinemann, notes: “The aroma table sets a new benchmark in travel retail when it comes to enticing the shopper in new and exciting ways.
“It also builds a perfect bridge from marketing to tasting – and tasting builds the bridge to buying. But even those travellers who don’t turn into buyers will still memorise the experience at the Exquisite Shop and be left with a new, more sensual impression of the promoted brands.”
Gebr Heinemann enjoyed a “challenging” but ultimately successful 2018, reporting a preliminary group turnover of €4.6 billion – 11.4% up on the previous year. Highlights of 2018, according to the advisory board’s Claus Heinemann, included the opening of the new Istanbul Airport with its 53,000sqm of duty free space; and a successful joint venture partnership with the James Richardson Group at Tel Aviv-Ben Gurion Airport.
Boingo’s super fast Wi-Fi
Passengers at London’s Heathrow Airport can now enjoy up to 100 megabytes per second Wi-Fi speeds thanks to a new deal with Boingo. According to Boingo, the new service uses Passpoint technology to deliver a next generation, secure Wi-Fi experience and will enable travellers across the airport campus to seamlessly roam between Wi-Fi and cellular for a better-connected experience.
Investments have been made to upgrade the wireless network across the airport, ensuring bandwidth capacity, and Boingo has installed two new high-speed internet links at the airport as part of the service overhaul.
Passengers who are already members of the Heathrow Rewards loyalty programme can earn 100 points by signing in to the new Wi-Fi with their Rewards account.
John Arbuckle, head of property at Heathrow, says: “Whether passengers are streaming, browsing or working on the go, we’re excited to improve their connectivity experience with the latest generation of Boingo’s award-winning Wi-Fi. This is just one of many initiatives that Heathrow has invested in to serve and delight our 80 million passengers, making Heathrow a world-class airport.”
Aero Iasion Development Ltd
Location: Nicosia, Cyprus
Contact: Panagiotis Kambouroglou, founder and managing partner
Aero Iasion Development Ltd (IASION) is an executive consultancy company based in Nicosia, Cyprus. Its mission is to advise and assist
clients while transforming their businesses into sustainable ones achieving thus a better world by 2030. The IASION team is committed to innovation, excellence and sustainable business growth. Its clients are typically leaders in the aviation, maritime, tourism and logistic industries.Tabacarcen
Location: Quito, Ecuador
Contact: Santiago Gomez de la Torre
Tabacarcen SA Logistic Center is the logistic centre of Quito’s Mariscal Sucre International Airport. It is responsible for receiving and consolidating all the imported cargo that gets to the city. It rents spacious and modern warehouses for the temporary storage of cargo and temperature-controlled warehouses for the storage and processing of perishables.
Location: Pleasant Grove, UT, USA
Contact: David Preece, chief data officer
Fortem Technologies is an innovative leader in AI-enabled airspace security and safety. The company provides real-time intrusion detection and detect-and-avoid solutions. Fortem delivers a military-tested, commercially available solution that alerts, identifies and classifies drones and other unmanned aircraft vehicles (UAVs).
Location: Paris, France
Contact: Pascal Janer, sales director Europe
IN Groupe offers identity solutions and secure digital services, at the leading edge of technology and integrating electronics and biometrics. From components to services and from documents to interoperable systems, IN Groupe is a global specialist in identity and secure digital services. IN Groupe plays a daily role in facilitating everyone’s life: helping states exercise their sovereignty, citizens protect their identity and businesses preserve their integrity.