The recovery of a missing diamond and reuniting a little girl with her favourite stuffed toy are a few of the more heart warming lost and found stories at Pittsburgh International Airport (PIT) this year.
Now, PIT believes it has has made recovering missing items even easier with its recently launched Lost and Found system.
The airport’s ‘We Got You’ initiative offers 24/7 online claims submission and real-time tracking, which means no more waiting on hold during business hours.
Passengers can submit and monitor claims anytime from any device.
This solution is the result of extensive research with passengers and staff conducted by PIT’s Experience and Design team and arguably reflects PIT’s commitment to creating world-class services that address actual needs – and building tools that restore confidence during inevitable travel disruptions.
“We understand how stressful it can be to lose something while traveling, and our goal is to make the recovery process as easy as possible,” said Elise Gomez, manager for customer experience at the Allegheny County Airport Authority.
“This new software ensures that passengers can quickly and easily connect with our team, helping us reunite more people with their lost belongings.”
In the past, passengers had to call or email the Information Desk during business hours to report lost items. Now, they can submit a claim, check its status in real time, and receive automated updates 24/7 from any device by visiting the lost and found webpage.
Key features of the new solution are said to include:
• Intuitive Online Portal: Passengers can submit detailed descriptions of lost items through a user-friendly web form. Claimants receive automated email notifications on the status of their claims.
• Real-Time Tracking: Once an item is found, claimants can track the shipping process.
• Faster Processing: Enhanced search capabilities and integration with internal systems allow staff to resolve claims more efficiently.
It is also mobile-friendly, accessible across all devices and available 24/7 from anywhere in the world,
The airport notes that the initiative is part of a series of efforts aimed at transforming unexpected moments into opportunities for improved care, communication, and service enhancing the airport experience to make it more resilient, responsive, and human.