London Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted travel needs.
Key features of the assisted travel lounge include a sensory space, adult changing facilities, flight information screens, charging points for wheelchairs and electronic devices, drinking water facilities and specialised seating for passengers with mobility challenges.
The opening of the lounge follows the confirmation in June 2025 that LTN had received the highest rating of ‘Very Good’ from the Civil Aviation Authority (CAA) for its service to passengers with reduced mobility and those who require assisted travel.
The airport currently fulfils more than 700 pre-booked requested for its assisted travel service each day.
Airport CEO, Alberto Martin, said: “This is a hugely important investment that underlines London Luton Airport’s ongoing commitment to deliver a simple and friendly passenger experience that is safe, accessible and inclusive for all.
“Throughout the design process, we consulted regularly with the passengers, charities and support groups that make up the membership of the London Luton Airport Accessibility Forum, and we are thrilled with the outcome – a welcoming and accessible space for assisted travel passengers to enjoy ahead of their flights.”
Andrew Wright, chair of London Luton Airport Accessibility Forum (LLAAF) commented: “The Assisted Travel Lounge provides those passengers who use LLA’s Assisted Travel services with a spacious, bright and purpose-built space which is also ideally positioned for the airport’s broader amenities.
“The design and development of this impressive new facility has been largely shaped by a wish-list based on the insight, experiences and needs of LLAAF members and this project provides a perfect example of the airport’s continued collaboration with the Forum and its growing network of disability group stakeholders.”