The Philadelphia story
Philadelphia International Airport continues to embrace biometric technology to enhance security and ensure the quick and easy facilitation of its passengers, writes SITA Americas director, Kristin Lindsey.
With the return of international travel gathering pace, an ever-increasing number of US airports are adopting international outbound biometric boarding solutions to support the efforts of US Customs and Border Protection (CBP).
Indeed, although no timescale has been agreed upon, CBP has a congressional mandate to deliver the biometric confirmation of all departing international passengers, so the need for US airports to embrace the technology within the next few years is clear.
However, deciding how this will be done or what technology provider to partner with to implement US Exit is about more than just meeting the CBP ambition. It is about taking the first step in bringing the seamless travel journey to your airport customers: your airlines and your passengers.
PHL is Pennsylvania’s largest gateway and one of the largest economic engines in the region, generating $16.8 billion for the economy and accounting for 106,000 full-time jobs annually.
Serving one of the US’s biggest metropolitan areas, PHL welcomed more than 25 million passengers in 2022, with its current list of 27 airline customers including all the major domestic carriers and a rising number of international airlines, which between them connect Philadelphia to more than 120 destinations globally.
Most US airports were built more than 40 years ago, well before security-based screening was considered. As a result, they do not tend to have an exit immigration process as in many other countries and now must be built into the passenger process.
Philadelphia International Airport was considering the adoption of an international outbound biometric boarding solution to support the US CBP in fulfilling its congressional mandate for biometric passenger confirmation on exit.
“We quickly realised that if we did not provide technology, then the CBP would be assigning staff to do so,” says Keith Brune, chief operating officer at the City of Philadelphia Department of Aviation.
“Collaborating with the CBP and discussing this project over the last few years, we felt the best solution was to use the latest biometric technology to automate the process and free up staff resources for other areas.
“We also discussed this with our airlines here in Philadelphia, and they agreed it was the best approach to help meet the mandate and improve the passenger experience.
“We knew that biometrics offered an efficient solution for US Exit. We began researching providers and looking for companies who could help guide us through the process and offer an integrated and collaborative approach from design to implementation and ongoing support.
“We needed to understand better how the technology and network connect to get the right information, how data is protected, and examine the security implications. These are the types of questions we wanted to explore.”
Allen Mehta, chief information officer at the City of Philadelphia Department of Aviation, notes that biometric technology is not just one piece of equipment but a consolidated integration of existing systems to ensure that everything works seamlessly.
PHL is installing facial biometric technology at 25 boarding gates in terminals A-East and A-West, with 10 gates already in place.
Using SITA’s Smart Path solution powered by the NEC I: Delight digital identity management platform, passengers in A-East and A-West step up to a camera at the boarding gate to verify their identity and board in a matter of seconds. This is all done without presenting a passport or boarding pass.
The system captures the passenger’s picture as they enter the biometric touchpoint and then sends the image to CBP for matching against existing images held within the CBP’s database. Once verified, passengers can board their aircraft.
SITA and NEC were selected after a lengthy trial period. Mehta says: “Testing was crucial for us as we wanted to evaluate how passengers would react in the different scenarios. We wanted to see what type of challenges passengers may face.
“For example, one of the airlines we have typically has many passengers in wheelchairs, so understanding how the systems cope with things like distance from the cameras and varying light environments was essential. The CBP also had its set of standards, and we wanted to ensure that each vendor in our prototyping models could meet those requirements.”
SITA and NEC’s Smart Path biometrics deployment overcame these hurdles in testing, and PHL was impressed by the fluidity of the integration.
Mehta says: “SITA and NEC had the experience and the ability to integrate into the common-use systems we already operate at the airport which helped streamline the implementation.
“We’ll continue to test and refine, but everything is going very well with the first 10 deployments we’ve done.”
The benefits and next steps
To date, PHL has had a very high number of passengers using the biometric solution. “Passengers see real value in the solution,” says Brune.
“SITA is our partner for our common-use systems and ensuring that end-to-end systems are integrated and optimised with the airlines’ internal systems is the focus for the year. Easing the passenger journey and ensuring a smooth flow through the airport
While the airport has no immediate plans to implement biometrics beyond the US Exit, it sees long-term benefits.
“This is not a decision we would take on our own. To evolve our use of biometrics throughout the airport, collaboration is key and ensuring all stakeholders share a common goal to improve passenger satisfaction and make it as seamless as possible for them,” says Brune.
“In co-ordination with the TSA, we’re now discussing how a complete biometric walkthrough from kerb to gate would work, including baggage, check-in, and through security, which is exciting. We see a lot of other potential opportunities for biometrics.”
Brune says domestic flights could also benefit from the same efficiency gains enabled by SITA Smart Path, making those journeys more streamlined.
He notes: “People are more accustomed to biometrics today than even a few years ago, with the proliferation of biometrics on smartphones for day-to-day use, and they see the benefits of speed and simplicity.”
Currently, the US has 238 airports using biometric facial comparison technology in the air entry environment, including all 14 CBP Preclearance locations, and 44 locations for air exit (international departures).
The CBP says that new air exit airport partners are coming onboard each month and notes that the traveller response has been “overwhelmingly positive”.
The agency notes: “CBP is leading the transformation of the travel experience through biometric facial comparison technology, but we could never do this alone. Our airline industry and technology partners play a critical role.”