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dnata to provide inflight catering services to easyJet

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Global ground services provider, dnata, has been appointed to manage easyJet’s inflight retail services across the airline’s extensive network.

The contract marks a significant milestone for dnata’s growing catering and retail business, cementing its position as a leading end-to-end inflight and airport service provider, globally.

The partnership will see dnata deliver a tailor-made on-board retail programme and innovative solutions for the airline, supporting it to further enhance its retail range onboard and customer satisfaction.

The agreement will see dnata provide easyJet with a comprehensive suite of services covering retail strategy; product development and selection across food, beverage and duty-free; procurement; marketing; cabin crew engagement and financial management.

It will also work closely with easyJet and leading technology providers to deliver a modern, technology-led programme, with the airline’s customers front and centre.

In addition, dnata has also been appointed to provide end-to-end logistics and last-mile services to easyJet across the UK and Italy, covering 11 stations.

Robin Padgett, dnata’s divisional senior vice president for catering and retail said: “We’re immensely proud to become the inflight retail partner of choice for easyJet across its European network. We will work closely with the airline’s teams to bring a modern, digital-led retail experience to easyJet’s customers, putting products people love on-board and delivering value for passengers and the company.”

Dnata launched its dedicated inflight retail hub in 2020. Headquartered in the UK, the specialist retail unit provides airline customers with a comprehensive suite of ‘off-the-shelf’ services from product development, digitalised sales channels and technological solutions through to cabin crew engagement, product design and accounting.

Its existing inflight retail customer-base spans leading airlines from all over the world.

Before the pandemic, the company’s 12,000 dedicated employees produced some 90 million meals annually, serving full service, low-cost and VIP carriers from more than 60 locations.

2 Comments

  1. Jim Draper 28th April 2022

    Obviously, not doing a good job. No hot or cold sandwiches on two flights in one week and cabin crew said its been a problem since the start of the summer season 2022 (so they’re not earning commission). How hard is it for a catering company to pre-prepare cheese and ham toasties, bacon rolls, etc and delivery them?

    Reply
  2. J franco 15th May 2022

    Abject failure so far. Our flight out last week had only snacks and beverages on board and today we have been told nothing at all will be available for the flight home. Something has to be done

    Reply

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