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dnata to provide inflight catering services to easyJet

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Global ground services provider, dnata, has been appointed to manage easyJet’s inflight retail services across the airline’s extensive network.

The contract marks a significant milestone for dnata’s growing catering and retail business, cementing its position as a leading end-to-end inflight and airport service provider, globally.

The partnership will see dnata deliver a tailor-made on-board retail programme and innovative solutions for the airline, supporting it to further enhance its retail range onboard and customer satisfaction.

The agreement will see dnata provide easyJet with a comprehensive suite of services covering retail strategy; product development and selection across food, beverage and duty-free; procurement; marketing; cabin crew engagement and financial management.

It will also work closely with easyJet and leading technology providers to deliver a modern, technology-led programme, with the airline’s customers front and centre.

In addition, dnata has also been appointed to provide end-to-end logistics and last-mile services to easyJet across the UK and Italy, covering 11 stations.

Robin Padgett, dnata’s divisional senior vice president for catering and retail said: “We’re immensely proud to become the inflight retail partner of choice for easyJet across its European network. We will work closely with the airline’s teams to bring a modern, digital-led retail experience to easyJet’s customers, putting products people love on-board and delivering value for passengers and the company.”

Dnata launched its dedicated inflight retail hub in 2020. Headquartered in the UK, the specialist retail unit provides airline customers with a comprehensive suite of ‘off-the-shelf’ services from product development, digitalised sales channels and technological solutions through to cabin crew engagement, product design and accounting.

Its existing inflight retail customer-base spans leading airlines from all over the world.

Before the pandemic, the company’s 12,000 dedicated employees produced some 90 million meals annually, serving full service, low-cost and VIP carriers from more than 60 locations.

2 Comments

  1. Jim Draper 28th April 2022

    Obviously, not doing a good job. No hot or cold sandwiches on two flights in one week and cabin crew said its been a problem since the start of the summer season 2022 (so they’re not earning commission). How hard is it for a catering company to pre-prepare cheese and ham toasties, bacon rolls, etc and delivery them?

    Reply
  2. D 13th October 2022

    I don’t understand why I am being charged a DNATA charge of about £5 when I am not using the catering service and I have not even been asked. This is not acceptable. How do I get this charge back?

    Reply

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