AIRPORT WORLD 2012, ISSUE 03
In the spotlight: Safety & security
Airports: Hong Kong & Lambert-St Loius
Awards: ASQ and Peggy G Hereford winners
Plus: Leadership, cloud computing & customer service
Joe Bates reports back from the 2012 Airport Cities World Conference & Exhibition in Denver.
Airport World provides a picture review of the 2012 Airport Service Quality (ASQ) awards ceremony at Universal Studios in Singapore.
The China factor
Peta Tomlinson discovers more about the future development plans of Hong Kong International Airport as it aims to cope with ever growing demand from Mainland China.
A year to remember
Lambert-St Louis International Airport director, Rhonda Hamm-Niebruegge, talks to Nicole Nelson about traffic growth, new facilities and the devastating twister of a year ago.
View from the top
Director general, Angela Gittens, reflects on ACI World’s commitment to safety.
No time for complacency
ACI World’s deputy director general, Craig Bradbrook, reviews some of the key issues in aviation security.
Time for change?
Philip Baum argues that the time is right for the aviation industry to embrace passenger profiling as an effective and non-discriminatory security measure.
A multi-layered approach is the best way to secure the airport perimeter, writes Alec Owen.
Security manufacturers continue to develop new technology capable of detecting explosives in liquids, aerosols and gels (LAGs), writes Stephen Vaughan.
Challenges and opportunities
ACI World’s safety director, David Gamper, reflects on developments in aviation safety over the past year and the importance of industry-wide collaboration to meet the challenges of the future.
Alexander Kandt and Fabrice Villaumé consider the dangers of airfield excursions and the development of new technology designed to prevent runway overruns.
The implementation of a single European Sky would have massive consequences for the region’s airports and the European economy, writes Graham Newton.
How do airport operators best accommodate changes in leadership, organisational structure and corporate culture? Dr Richard Plenty and Terri Morrissey investigate.
Robin Stone discovers more about the history and evolution of the airport railway station.
Everyone’s a winner
Vancouver International Airport scoops the top honour in ACI-NA’s 2012 Excellence in Airport Marketing & Communications Contest.
Innovate and grow
Adopting innovative IT solutions is a key strategy of Montréal-Pierre Elliott Trudeau International Airport as it champions the ABCs of customer service, writes Stéphanie Lepage.
Virtual reality bytes
Cloud computing has created a wealth of commercial, operational and customer service benefits for airports, writes Mike Benjamin.
King Abdulaziz International Airport.
ACI’s World Business Partners
The last word
Airport World gets up close and personal with Steve Riano, aviation practice leader with leading engineering, construction and project management company, Bechtel.