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Revamp planned for public restrooms at BWI Marshall


Recognising that the condition of the public restrooms at Baltimore/Washington International Thurgood Marshall Airport (BWI) can play a significant role in the comfort and satisfaction levels of airport users, the Maryland Board of Public Works has approved a contract to modernise and expand the existing facilities in Concourses B, C and D.

The Board, chaired by Governor Larry Hogan and including Comptroller Peter Franchot and Treasurer Nancy Kopp, unanimously approved a $54.9 million contract to improve six sets of airport restrooms.

“Clean, convenient restrooms are among our top priorities in offering an excellent passenger experience,” says BWI’s executive director, Ricky Smith.

“This is a major initiative that will enhance our facilities to improve customer service and accommodate more travellers.”

The contract approved by the Board is the first phase of a program to expand and improve restroom facilities across the airport terminal.

The airport admits that many of its restrooms have exceeded their design life, noting that some restrooms, particularly those on Concourses A and B, were designed to accommodate 30% fewer passengers than the current demand, resulting in capacity shortcomings.

BWI’s recent Concourse A Extension project provided new, modern restrooms in that area, which will now serve as the design standard for the improvement programme that will renovate the airport’s older restroom facilities.

According to BWI, “the enhanced restrooms will be bright, spacious and comfortable, with full height stalls, space for stowing roller bags, solid surface materials that are easy to clean and sanitise and improved ventilation. The width of the airport concourses will be expanded to accommodate the larger restrooms”.

Earlier this year, BWI Marshall Airport was named as the top North American airport in its size category in the Airport Service Quality (ASQ) Awards. The ASQ program recognises global airports for delivery of the best customer service as measured by customers.

The survey programme offers full assessment and analysis of the passenger experience, including factors such as airport cleanliness, concessions, restrooms, parking and security checkpoint wait times.

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