Auto Bag Drop available at Pristina International Airport

Kosovo’s Pristina International Airport – Adem Jashari  has enhanced its self check-in options for passengers by rolling out Auto Bag Drop (ABD) units across its terminal.

The new additions – 10 ABD units from ICM Airport Technics, an Amadeus company – are part of the latest technology upgrade by Limak Kosovo International Airport JSC, which has been responsible for operating and developing the airport since 2011.

In 2018 the airport laid the foundation for the transformation of its passenger services by deploying Amadeus Altéa Departure Control for Ground Handlers and Baggage Reconciliation System to improve service whilst reducing costs by 20%.

According to Amadeus, the ABD units will help to automate the process of check-in and bag drop, whilst reducing interpersonal contact as a response to COVID-19.

It notes that they will be implemented as a retrofit solution, equating to a third of Pristina’s traditional check-in counters.

Pristina International Airport’s chief operating officer, Gökmen Aritay, said: “With the COVID-19 pandemic travellers demand an automated, quick, convenient and contactless experience at the airport, which is why we’re giving them the option to do self -service bag drop.

“It is the most important step as it drastically reduces crowding and complements our high rate of online check-in, which is already over 90%.”

While Richard Dinkelmann, CEO of ICM Airport Technics, commented: “Despite the challenging environment airports continue to prioritise an automated passenger experience.

“Contactless, biometrics and self-service are key tools to help airports restore traveler confidence whilst lowering operational costs. We’re pleased to expand our partnership with Pristina to deliver on its vision for a safer, more automated airport.”